Return and Refund Policy
At Raschelle, we want you to love your purchase! If something isn't quite right, we're here to help. Please read our return and refund policy below for all the details.
Returns
We gladly accept returns within 14 days of receiving your order, provided the following conditions are met:
• Items must be unused, unworn, and unwashed.
• Items must be returned in their original packaging with tags intact.
How to Make a Return
1. Contact Us:
Email us at hello@raschelle.com with your order number and reason for return. Our team will guide you through the process.
2. Ship Your Return:
Once approved, package the items securely and send them to the return address provided in our response. Please note that the cost of return shipping is the responsibility of the customer.
3. Confirmation & Refund:
Once we receive and inspect your returned items, we'll notify you via email. Refunds will be processed to your original payment method within 7-10 business days.
Refunds
• Refunds are issued for the full purchase price of the item, excluding original shipping costs.
• If the item is returned damaged or not in its original condition, a partial refund may be issued at our discretion.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.
Important Notes
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We'll make it right!
• Customs Fees: Any customs duties, taxes, or fees paid during the original purchase are non-refundable.
Additional Policy:
1. If you discover any damaged or missing parts upon receiving our product, please contact us immediately. Provide relevant photos and your order number, and we will promptly ship the damaged or missing parts to you free of charge. However, for orders received more than 2 months ago, we may not be able to provide free replacement parts, and we recommend visiting our store to purchase the necessary components.
2. For returns due to product quality issues, we will provide a free return label. However, for returns unrelated to product quality, such as personal preference or other non-product-related reasons, we will charge a $30 processing fee. Alternatively, you may choose to return the product at your own expense, but the original shipping fees will not be refunded.
3. All items marked as "final sale" are non-returnable.
Cancellation Policy:
1. If the order has not yet been shipped and is canceled due to personal reasons, we will charge a $30 processing fee.
2. If the order has already been shipped, we are unable to recall the shipment, and you will need to return the item to us after receiving it.
Need Assistance?
Our team is here to ensure a smooth return process for you. If you have any questions, don't hesitate to contact us at hello@raschelle.com.
Thank you for your support and understanding. If you have any questions or need further assistance, please feel free to contact us.