Raschelle Shipping Questions, Answered: Delivery Times, Tracking & Returns
Raschelle shipping works in two stages: your order is processed and dispatched within 1–3 business days, then standard tracked delivery takes a further 4–7 business days to the UK, US and EU. Shipping is free on orders over £80, every parcel is fully trackable, and you have 14 days from delivery to return. Every common question is answered below.
Raschelle Delivery Time at a Glance
The total Raschelle delivery time is 5–10 business days from checkout to doorstep: 1–3 business days of order processing, followed by 4–7 business days of tracked transit.
Raschelle delivery time is the combined window of order processing and standard tracked shipping — processing covers picking, quality checking and packing at the warehouse, while transit covers the carrier journey to your address.
Business days mean Monday to Friday, excluding public holidays, and the delivery clock starts at dispatch, not at checkout:
| Stage | What happens | How long |
|---|---|---|
| Order confirmation | Payment is confirmed and your confirmation email arrives | Within minutes |
| Processing | Your pieces are picked, checked and packed | 1–3 business days |
| Dispatch | Parcel leaves the warehouse; tracking email is sent | End of the processing window |
| Standard delivery | Tracked transit to the UK, US or EU | A further 4–7 business days |
| Return window | Time to try your pieces at home and decide | 14 days from delivery |
Most orders land inside a week. If yours is approaching the outer edge of the window, the tracking link in your dispatch email shows exactly where the parcel is.
Where Raschelle Delivers, and What It Costs
Raschelle delivers to the UK, US and EU, and standard shipping is free on every order over £80.
Orders below the £80 threshold carry a standard shipping fee, which is calculated and shown at checkout before you pay — there are no charges added after you confirm. The full, current wording lives in the shipping policy.
One customs note for orders outside the UK: import duties and taxes on international orders are the buyer's responsibility. Whether you are charged depends on your country's thresholds and the order value; US and EU customers should check their local import rules if the order is a large one. UK orders are not affected by this.
Coverage matters for fitted clothing: because Raschelle pieces are One Size, with warp knit adaptive stretch tested across roughly 40–75 kg (88–165 lb) and heights from 4'11" to 6'0", customers order with unusual confidence. The thinking behind that fit system is in what makes Raschelle different.
Ordering for Black Friday and Christmas 2026
For Christmas delivery, order by Thursday 10 December 2026 — that date works backwards from the slowest published scenario of 3 processing days plus 7 transit days.
The calculation is simple. Ten business days before 24 December lands on 10 December, so an order placed by that Thursday has the full published window in hand, even at the outer limits. Order earlier in December and you build in slack for carrier volume, which rises sharply across the UK, US and EU in the final fortnight.
Black Friday weekend orders follow the same published windows — 1–3 business days to process, 4–7 to deliver — but warehouses and carriers are at their busiest, so treat the outer edges as the plan rather than the exception. If a piece is intended as a gift, ordering in November removes the question entirely.
Gifting is where the delivery maths pays off. The Black No.3 Suspender Dress and Gloves Set arrives as a complete look in one parcel, and a pair from the fishnet tights collection is the kind of stocking filler that also nudges an order past the £80 free-shipping line.
How to Track Your Raschelle Order
Every Raschelle order is trackable end to end: your tracking number and link arrive in the dispatch email as soon as the parcel leaves the warehouse.
Order tracking is the carrier's live record of your parcel's journey, updated at each scan point from the warehouse to your door. Open the dispatch email, follow the tracking link, and you see the same information the carrier sees — current location, transit history and the estimated delivery date.
Two practical tips: check your spam folder if the dispatch email has not appeared within 3 business days of ordering, and allow up to 24 hours after it arrives for the first carrier scan to show.
Changing Your Address or Cancelling an Order
Address changes and cancellations are possible only before your order is dispatched, so email hello@raschelle.com as soon as you notice — the processing window is 1–3 business days.
Include your order number and the corrected address (or a clear "please cancel") in the first line. The team replies within 24–48 hours on business days, and requests made while the order is still being processed can usually be actioned. Once the parcel is with the carrier, the address can no longer be changed and the order can no longer be cancelled — at that point the return process takes over instead.
Returns and Refunds: The 14-Day Window
Raschelle accepts returns within 14 days of delivery, and refunds are processed to your original payment method within 7–10 business days of the returned items being received and inspected.
The process has three steps. First, email hello@raschelle.com with your order number and the reason for the return; the team will confirm approval and send the return address. Second, package the pieces securely — unworn, unwashed, with tags intact and in the original packaging — and post them back; return postage is the customer's responsibility. Third, once the return is received and inspected, you get a confirmation email and the refund is issued to your original payment method within 7–10 business days.
Every product page carries a Low, Medium or High sheerness rating and the One Size fit range, which keeps most returns from happening in the first place — but the window is there for the pieces that are not right. The full terms are in the refund policy.
Shop the Edit
Delivery questions settled, the only decision left is the piece itself. Start with the sculpting icons in the bodysuits collection, the party-season shapes in bodycon dresses, or the season's fresh arrivals in new arrivals. Your body is not the brief. It is the beginning.
Frequently asked questions
Will my Raschelle order arrive in time for Christmas?
Yes, if you order by Thursday 10 December 2026. That date is calculated from the slowest published scenario — 3 business days of processing plus 7 business days of tracked delivery — counting back from 24 December. Ordering earlier in December adds a buffer for peak-season carrier volume across the UK, US and EU.
Who pays customs duties on Raschelle orders?
For orders delivered outside the UK, import duties and taxes are the buyer's responsibility. Charges depend on your country's import thresholds and the order value, and they are collected by the local customs authority or carrier, not by Raschelle. UK orders are not subject to these charges.
Can I change my delivery address after ordering?
Only before dispatch. Email hello@raschelle.com with your order number and the corrected address as soon as you notice the error — orders are processed within 1–3 business days, so the window is short. Once the parcel is with the carrier, the address can no longer be changed.
Where do I find my Raschelle tracking number?
In your dispatch email. Every Raschelle order ships with tracked standard delivery, and the tracking number and link are sent automatically when the parcel leaves the warehouse, within 1–3 business days of ordering. Check your spam folder if it has not appeared, and allow up to 24 hours for the first carrier scan to show.
How do I return a Raschelle order?
Email hello@raschelle.com within 14 days of delivery, including your order number and reason for return. The team will approve the return and provide the return address. Items must be unworn, unwashed, with tags intact and in their original packaging, and return postage is the customer's responsibility.
How long does a Raschelle refund take?
Refunds are processed to your original payment method within 7–10 business days of the returned items being received and inspected at the warehouse. You will receive a confirmation email once the inspection is complete and the refund has been issued.
